Resume
Synapse Cardiology PACS is a B2B medical imaging and information management system
designed for hospitals to improve collaboration, accuracy, and overall workflow efficiency,
empowering healthcare teams with secure image sharing, efficient report generation, and
efficient interdepartmental data transfer.
Optimizing Synapse Cardiology
My role
Duration
3 mo.
UX, Research, Brand,UI
Tools
Research
Problem statement
User interview
Discover
Sketch
wireframe
User interface
Design
Personas, needs,
emotional aspects,
competitor analysis
Define
Background & Strategy Kikoff
Company Evolution
In today's medical imaging workflow, clinicians are faced with a trend of outdated interfaces, limited accessibility, and a lack of automated data updates - which creates friction, slows down processes, and reduces overall efficiency in daily clinical operations.
The new version of this product will make the system accessible, intuitive, and easy to use for all users.
User Challenges and System Gaps
Studies revealed critical usability gaps in the interface: strict medical confidentiality rules prevent multiple doctors from accessing the same file at the same time; cases left open in another room require follow-up, which disrupts workflow; and visualization is limited to two views with no way to compare recent and previous scans—raising both practical and ethical considerations for hospital review.
Target User Snapshot
Limitations hinder professionalism
Difficulty in maintaining workflows
Frustrations:
• The system is experiencing slow performance, likely due to excessive data load.
• Personal files cannot be opened on more than one device at a time.
• The platform supports viewing a small number of images at a time.
• Workflow interruptions occur when switching between tasks.
Needs
• A more accessible system with clear data organization and intuitive navigation.
• Improved visualization capabilities for viewing multiple simulations or images
simultaneously.
Hila
22, medical device technician
Use Case
A technician performs
X-rays on patients
Photos are synchronized in
the software via the cloud
A technician checks
images and writes reports
Doctors analyze reports
to tailor treatment
User Mindset
Suggested Possible Direction
• Conduct a comprehensive user research study, emphasizing user preferences and needs, to design a new, more effective interface from both visual and technical perspectives.
• Provide a step-by-step process visualization with explanations.
• Implement sensors to detect defects in raw materials.
Mapping & Core Functions
Based on these conclusions, I mapped the software screen with its main functions:
Personal information section
Tool panel
Image section
Medical tests available
Main Screen
The system needs to compare
tests, heart measurements,
and efficient performance.
Essential
Separating fetal/infant exams,
comparing images, and
improving date tracking.
Upgrades
Include archive for quick retrieval,
image clarification for accuracy, and
volume measurement for precision.
Key tools
From Questions to Insights
I interviewed medical staff, including Hila Cohen from Hadassah Ein Kerem, to understand the needs of users while ensuring confidentiality. A structured questionnaire revealed key insights for improving the system.
Brainstorming Deep Dive
Benefits
• Remote data entry allows input from multiple devices.
• Virtual cloud transfer enables secure sharing.
• Patient-centric system organizes data for collaboration.
• Is not scalable, making it unsuitable for meeting the operational
requirements of large hospitals.
• Information overload makes navigation cumbersome and inefficient.
Limitations
Competitive Benchmarking
Ideation to Realization
Wireframe & LF
Feature Focus
Reduce clutter
Less-used tools are moved to pop-ups or click-to-show,
ensuring clean design, efficient workflow, and better usability.
Smart Search
Users can search by category or personal details, allowing
for quick access, accurate results, and improved efficiency.
Menu
A dynamic panel that connects users to test categories,
improving navigation, strengthening user control, and
creating a more intuitive experience.
Categories
Medical data is grouped by categories, allowing doctors to
spot patterns, compare cases, and reach insights faster.
Final Design
Patient Search
Personal area
Diagnoses Page
Visualization workspace screen
Medical History Page
Evaluation & Forward Planning
Key Takeaways
Interviews with a cardiology imaging technician revealed major usability challenges, emphasizing the need for a full redesign to improve efficiency and ease of use. These insights proved invaluable in guiding the solution.
Looking ahead, I plan to explore a combination of artificial intelligence, direct patient file submission, and optimized workflows between departments to streamline processes and ensure seamless usability for medical professionals.
What’s Next?
Real-Time Payroll Monitoring
A consumer-facing payroll platform designed to put employees in control of their pay. This
product simplifies complex calculations and ensures real-time compliance with labor laws.
By combining salary transparency with legal safeguards, it helps protect employees and builds
trust between workers and employers.
My role
Duration
2 mo.
UX, Research, Brand,UI
Tools
Research
Problem statement
User interview
Discover
Sketch
wireframe
User interface
Design
Personas, needs,
emotional aspects,
competitor analysis
Define